Your satisfaction is our priority. Please do not hesitate to contact us should you need help in resolving any issues regarding your orders.
We accept all major credit cards, Paypal, Shop Pay (Shopify payment platform), and Apple Pay. We do not accept mobile pay apps, e.g., Venmo/CashApp/Zelle.
RETURNS AND REFUNDS
Returns are accepted within 14 days of delivery, so please check your items immediately after they are received. Products are eligible for returns at the customer’s cost within 14 days of delivery. Due to our high inventory turnover, a return with an inbound shipment processed (RMA or tracking link time stamp) exceeding the aforementioned timeframe will cause a 15% restocking fee to be applied to compensate additional labor on inventory recount and system adjustments.
*As a safety precaution, all filters are final sale and not returnable.
Returned items must be unused and in original packaging. Any missing packaging, signs of wear and tear will void the credit policy and items will not be credited even if returned.
Upon request, we will issue a shipping label for you for your convenience. However, customers are responsible for the cost of all return shipments.
All return items must be packaged properly to avoid breakage. Customers will be responsible for the cost of breakage due to insufficient packaging.
Slow Pour Supply / Slow Pour Commerce reserve the right to make the final decision regarding the refunding process for all returned products.
Please be aware that colors of products might show up slightly different than in the product photos. This is due to the various settings of monitors.
Products that have a shimmering coating will show differently under different lighting set up. Colors might show differently even under a fluorescent light or a warmer shade bulb.
Please note that returns will not be accepted for any International Shipping Services. Customers will be responsible for all incurred customs and duties.
For Terms on Shipping and Returns, please visit this page.