Shipping, Packing Schedule and Returns

 SHIPPING TIME

As soon as an order is placed through our Slow Pour Supply portal, our small team immediately process your order to make sure this is delivered to you in a promptly manner.

All ground and international orders are shipped from our Houston location within 1-3 business days after the order is placed unless otherwise noted on the website, using USPS, FedEx or UPS.
Expedited shipments including 2 day or 3 day select shipments, must be placed by 9 am Central Time to be processed on the same business day. If the order is placed after 9 am Central Time or on a holiday or weekend it will ship out the next business day.
US Federal Holidays do not count towards the shipping timeframe, please take this into consideration when placing your order.

International Shipments 

Below are the carrier commitment for their delivery times. Slow Pour Supply is not responsible for third party carrier shipment delays. 

Using First Class Mail International, deliveries generally take between 7–21 days to arrive, although the USPS does not guarantee delivery dates or times. Mail may travel to its destination by ground, air or a combination of both.
In some cases, International Orders using USPS First Class mail can take up to 6 weeks.
USPS Priority Mail - insured by carrier
USPS Priority Mail International on average takes 6 to 10 days business day to deliver. (Average number of days may vary based upon origin and destination.) It includes $200 merchandise insurance or $100 insurance for nonnegotiable documents; additional insurance can be purchased
UPS Worldwide Saver - insured by carrier
  • Next business day delivery to Canada and for documents to Mexico
  • Second business day delivery to Europe and Latin America
  • Delivery within two or three business days to Asia

 

DESTINATIONS

We ship to countries listed on our checkout form.


 

OUT OF STOCK

If an item is out of stock, it will be indicated on the product page.


BACKORDER

If you are interested in placing a back-order for an out-of-stock item, please email us so we can walk you through the process. There will be no surcharge for this service.

URGENT ORDERS

If you need an item urgently, please email us at wholesale@slowpoursupply.co with the subject heading “Urgent Order” and we will assist you with expediting the shipment if possible. There will be a surcharge for this service and the shipping cost. Otherwise, except for orders shipped with UPS 2nd or a faster option, we cannot guarantee an exact day for delivery, and you will have to rely on the carrier to provide details.

  

RETURNS - Domestic Orders

Please check your items prior to usage. We cannot issue refund for used items. 

Cups and sipware are not returnable. Due to COVID situation. We do not the return of drinkware and sipware. This is to further ensure all products under this category is sanitary and unused.

Return Process

Return are accepted within 14 days after delivery, so please check your products immediately after they are received. Only unused items with all original packaging will be accepted. We will issue a shipping label for your convenience, however, customers are responsible for the cost of all return shipments.
Returned items must be unused and in original packaging. Any signs of wear and tear will void the credit policy and items will not be credited.
PACKAGING TO RETURN YOUR ITEMS
Please in any case, do not use plastic bag mailers for returning any items. Please use mailer boxes to return the products. Items arriving in plastic mailers will not be protected under our full return/ exchange policy.
All return items must be packaged properly to avoid breakage. Customers will be responsible for the cost of breakage due to insufficient packaging.

INTERNATIONAL ORDERS

Please note that returns will not be accepted for any International Shipping Services. Customers will be responsible for all incurred customs and duties.
 

CREDIT POLICY

Credit will be issued after returned items are inspected and are found to be in unused and perfect condition.

INCORRECT ADDRESS/ UNABLE TO DELIVER
If an item is returned to us due to incorrect address, missing apartment number, or returned due to no pickup at the recipient’s post office, customers will be responsible for the cost incurred for re-delivery.
 

 

DAMAGED DURING SHIPPING PROCESS

Responsibility
SLOW POUR SUPPLY ship items using third party carriers (FedEx/UPS/USPS) in heavy weight mailing boxes. Please examine your items upon receipt for any discrepancies, and report ASAP when signs of damage are observed. Please save all original shipping cartons with shipping labels and all packaging materials for carrier inspection.
Claims for lost parcel
Claims for lost parcel should be made to your carrier. SLOW POUR SUPPLY will be able to provide digital receipts for proof of cost to make this claim process easier for you.
Claims for damaged goods
For Slow Pour Supply to assist you with the claim, please prepare to provide the following 7 photos (par carrier claim standard), sent along with the order number to support@slowpoursupply.co with subject title "Damaged shipment #____________ " :
  • Damaged merchandise inside the box displayed as it arrived to you.
  • Packaging material used (bubble wrap, styrofoam, etc.)
  • Damaged item outside of the box.
  • A close-up of the shipping label with tracking number.
  • If available, a close-up of the box manufacturer's certificate (BMC).
  • 1 photo displaying the top and 2 sides.
  • 1 photo displaying the bottom and the opposite sides.
SLOW POUR SUPPLY will be able to provide digital receipts for proof of cost to make this claim process easier for you.
 

ALIGNMENT AND QUALITY

Alignment QC
All ceramic products are checked for quality and any signs of damage prior to shipping.

All stainless-steel products are individually checked for damage before shipping.

All our products are certified unused.
 

 

CONDITIONS ELIGIBLE FOR A REFUND

Under the following conditions an item can be returned for a refund:

1. Wrong item was shipped

2. Physical fault was found in the unused product, and it is reported within 10 days of receipt.
2.1 If an item is damage due to wear and tear through use, then it is not eligible for a refund.
3. Out-of-Stock Items

3.1 If an item is found to be out of stock after the order was placed, then a refund will be made to the customer.