Common Shipping Questions

For additional shipping and fulfillment information, please read this page

As soon as an order is placed through our Slow Pour Supply portal, our small team immediately process your order to make sure this is delivered to you in a promptly manner. 

All ground and international orders are shipped from our Houston location within 1-3 business days after the order is placed unless otherwise noted on the website, using USPS, FedEx or UPS.

Expedited shipments including 2 day or 3 day select shipments, must be placed by 9 am Central Time to be processed on the same business day. If the order is placed after 9 am Central Time or on a holiday or weekend it will ship out the next business day.

US Federal Holidays do not count towards the shipping timeframe, please take this into consideration when placing your order.

Below are the carrier commitment for their delivery times. Slow Pour Supply is not responsible for third party carrier shipment delays. 

USPS First Class International - not insured.
Using First Class Mail International, deliveries generally take between 7–21 days to arrive, although the USPS does not guarantee delivery dates or times. Mail may travel to its destination by ground, air or a combination of both.In some cases, International Orders using USPS First Class mail can take up to 6 weeks.

USPS Priority Mail International/ Express - insured by carrier.
USPS Priority Mail International on average takes 6 to 10 days business day to deliver. (Average number of days may vary based upon origin and destination.) It includes $200 merchandise insurance or $100 insurance for nonnegotiable documents; additional insurance can be purchased

UPS Worldwide Saver- insured by carrier.

Next business day delivery to Canada and for documents to MexicoSecond business day delivery to Europe and Latin AmericaDelivery within two or three business days to Asia

Please note that returns will not be accepted for any International Shipping Services. Customers will be responsible for all incurred customs and duties.

We ship our products to the list of countries listed at check out. Customers will be responsible for all customs and duties for orders being shipped outside of the U.S.

United States

Our default shipping methods are USPS, UPS, and FedEx.


We use UPS Standard Ground or USPS First-Class Mail International depending on the delivery location. You can request your preferred carrier at checkout.

Puerto Rico

We use USPS for shipping orders to Puerto Rico regardless of box size.

International Orders

International orders are shipped using USPS or UPS. Please choose your carrier preference at check out.

After your order has been shipped, an automatically generated email will be sent to you via our shipping system. If you have not received this email or any other form of electronic communication within 2 days of your order being placed, please contact us to check that we have your correct email address on file.

Don't worry. Contact us immediately (within 4 hours of placing your order) so we can correct the address before we make the shipment.

If the address you provide is incomplete and if any parcels are returned to us, you will just need to contact us, provide the correct address and pay a small shipping fee. We will then redirect your package back to you. We want to make sure you receive your products!

However, we regret that we cannot be responsible for parcels lost ore returned due to incorrect or incomplete addresses. So please do doublecheck your information before you send in your order form.

Unlike many dropship facilities, we ship our products directly from our SLOW POUR warehouse. This process is done by our team and each product is checked for quality and alignment.


Our pitcher alignment tolerance is 0-2mm. We do not ship any items that fall outside of this alignment target.

Breakable Products (Drippers, Brewers, Carafes)

Breakable products including glass, ceramic and porcelain products are also QC-ed prior to shipping to ensure they have no damage.

Autotampers, Grinders, Scales, and Dripper Stands

Autotampers, Grinders, Scales, and Dripper Stands are QC-ed by manufacture and an open box exterior check will be done prior to shipping to ensure they have no damage inside the packaging.

All Ground orders are shipped within 1-3 business days after the order is placed, using USPS, UPS or FedEx to continental U.S. from our Houston location. Please expect delivery at least between 5-7 days for parcels shipped with USPS priority mail due to processing and distance.

Due to COVID-19, continental shipments might experience shipping delays from our carriers up to 1 week. Other shipments including international orders are also affected. 

Yes - we can expedite orders. You can request a faster shipping method at checkout. Please note that we do not have weekend shipments.

Any order placed after 9 a.m. Central Time on weekday mornings will not be picked up by our mail carrier the same day and will be shipped the next day. Any order placed during the weekend will be shipped the following business day.

Returns & Exchange Policy

Please read the below return policy carefully before placing your order or returning your items.

Returns of qualifying products are accepted within 14 days of delivery, so please check your items immediately upon receipt. Damaged or missing items are subject to a 3 day reporting window and are subject to differing terms & conditions than standard returns found below.

You must obtain a Returned Merchandize Authorization(RMA) number prior to shipment of your return from our support team.

Please note that all returns must be shipped with an approved RMA & updated tracking within that 14 day window.
Otherwise, due to our high inventory turnover, a return with an inbound shipment processed (RMA or tracking link time stamp) exceeding the aforementioned timeframe will cause a 15% restocking fee to be applied to compensate for additional labor on inventory recount and system adjustments.

Please note that exchanges make take longer within out allotted timeframe to process or have additional requirements, please reach out to in the event you wish to exchange an item to explore your options.

All items must be unused and have all their original packaging. Any missing packaging, signs of wear and tear, will result in your return being rejected.

We understand while you may be excited, we recommend that you survey your item to be the correct size prior to use.

Any items missing their original packaging, (protective sleeves/product boxes/foam inserts, etc.) may be subject to being rejected for return or have a 15% restocking fee applied to them.

We are also not responsible for damages to items caused by poor repackaging of products; We recommend repacking with care so that your item is not damaged on it’s way back to us.
Items that suffer damage from poor repackaging will result in their refund being rejected.

As a safety precaution, all sales are final for drinkware, filters, and minerals and they are not returnable.
Due to health & safety standards; We do not accept the return of drinkware and sipware. This is to further ensure all products under its category are sanitary and unused.

Upon approval and issue of an RMA#; We will provide you with a low-cost return label that will be deducted from the refund/credit pending its approval.

Please note, it is the customer’s responsibility to have the tracking number active and within the 14 day timeframe allotted for returns.

Please, in any case, do not use plastic bag mailers for the return of any items.
Please use mailer boxes for all returns.

Items arriving in the bag style mailers will be automatically rejected from our returns policy.
We ask that you pack your items properly and with care to properly avoid breakage so that we may provide you with the best possible returns process,
As stated previously, we are not responsible for damage caused by poor repackaging processes or damages that could occur during the carrier process as a result of this.
Please note that returns will be rejected should this be the case.

Please allow us 14 days upon receipt to process your return.

We ask during this time you also be vigilant to look out for any emails from our support team in the event further information is required that may delay this process.
In the event you do not respond to our emails; We are not responsible for the delay that can cause in your return being processed, even outside the allotted time frame.

Upon approval of your return, we will refund to you the order cost (product total paid by customer) to your original method of payment, or as Store-Credit should you volunteer or the situation requires us to.

Please note, should you choose store credit we will offer a 5% Discount Code for your next order.

Should your return be rejected: The customer will be responsible for the return shipping of the item in question back to their address; Or at the discretion of our team we may present alternative solutions.

To begin the Returns Process, please reach out to our Support Team at for further instruction, and acquisition of an RMA# & shipping label.

Please note, any items sent back without an approved RMA# and a shipping label will be automatically rejected regardless of circumstance.

Please note that returns will not be accepted for any International Shipping Services. Customers will be responsible for all incurred customs and duties.

Our exchange process abides by most of the same structure as our returns process; Including all return-shipment windows, processing times, & any applicable fees.

So, what is different?

After assessing the returned product; we will deduct any necessary restocking or other fees(missing packaging, return shipment outside of allotted window, etc) from its value and apply it to the exchange order.
Should there be a difference in cost an invoice or refund will be issued accordingly during the generation of the exchange order by one of our team members; And after all invoices are paid the exchange order will be shipped.

Please note, customers are responsible for any applicable taxes and shipping & handling fees for all shipments during the exchange process; And the return shipment tracking label issued with your RMA# will be deducted from the exchange credit.

Oftentimes, we find it more effective to process the first order as a Return; and advise the customer to place a secondary order for the intended product on their own.
This way we can fulfill the secondary order like any other; while you await refunding for the original. And you’re not without your intended product longer than necessary.

Any questions? Please feel free to reach out to our support team!
We’d be happy to help.

Damaged, Missing, or Incorrect Order Reporting

Please note, we require all damaged/missing or incorrect orders be reported within 3 days of delivery.
As much as we love every order to go as smoothly as possible; We understand that sometimes that is not always the case.

Should there be any concerns with your order being fulfilled correctly, or your package/product being damaged or missing during its shipment to you; Please read carefully what is required for us to begin to process your claim and help you as swiftly as possible!

Please prepare to provide the following 7 photos (par carrier claim standard), sent along with the order number to with subject title "Damaged shipment #____________ "

SLOW POUR SUPPLY will be able to provide digital receipts for proof of cost to make this claim process easier for you.

1. Damaged merchandise inside the box displayed as it arrived to you.
2. Packaging material used (bubble wrap, styrofoam, etc.)
3. Damaged item outside of the box.A close-up of the shipping label with tracking number.If available, a close-up of the box manufacturer's certificate (BMC).
4. One photo displaying the top and 2 sides.
5. One photo displaying the bottom and the opposite sides.
6. Photographs of the shipping box as it arrived to you, displaying all sides (top/bottom/sides) and highlighting the specific damage; As well as a clear photo of our shipping label and branded shipping tape used.
Additionally, we require you to please keep the carrier box/shipping box, all manufacturer's product packaging, and all additional packaging materials as sometimes they require these materials to be available for investigation and inspection otherwise your claim may be rejected.

We take full accountability in the event you received the wrong or incorrect product that differs from your order invoice; And we apologize if this is the case for you.
Should this be the case please be prepared to provide the following in order for us to send a replacement out to you:

1. Photos of the carrier/shipping box used with a clear view of the label and branded Slow Pour Supply tape used.
2. Photos of the incorrect product being reported with its product packaging. (Please note, return of incorrect items are required to be new/unused and have all components they were shipped with in order for us to send a replacement.)

Please note, as we take full accountability when these mistakes are made, that we will send a complimentary shipping label to you to return the items new and unused back to our facility within 14 days post-delivery; So that we may expedite a replacement to you as urgently as we are able.

We are sorry to hear that your package cannot be located! While we understand this scenario is very stressful; We will do our best to simplify the process.
Please reach out should there be any concerns and you cannot locate your package after our carrier claims to have delivered it to you.

We also ask that you please review any front-door recording cameras if you have them to verify if the carrier dropped off the package at the time they have claimed; and what may have happened afterward if they did deliver your parcel. Please keep this footage for evidence for your claim.

In addition, with most carriers you can contact your local delivery system and request a truck search of the vehicle that was responsible for its delivery.
This will indicate them to perform a physical search of the truck for your parcel.

Should your package be assumed to be stolen; Please do not hesitate to contact our support team with any evidence present to you and we will work with you to assist as best as we are able.

We are always disappointed in the rare instances when we hear about a damaged package. We hope this information below can assist you in your claims process.

Here are some links to provide you with resources you need:

UPS Damage Claim

USPS Damage Claim

FedEx Damage Claim

To make this process easier, please send an email to for assistance.

We are located in Magnolia, TX, the Native Land of the Akokisa Coahuiltecan Koasati (Coushatta) Alabama 

discounts and coupons

As a small business, we price our products with you in mind. We truly believe in the value and craftsmanship of our carefully curated products, as such we price our products carefully and never overprice.

We do not honor third-party coupon codes. However, a 5% discount is issued for new customer’s who sign up for our newsletter. We also periodically offer discount codes for returning customers. Any time is a good time to enjoy our products!

In additional, there is no coupon needed for free shipping, valid on domestic orders with subtotals that exceed $100.00.

Common Product Questions

Our team works very hard to make sure our product photos are as accurate as possible for all of our customers.
However, due to inconsistencies of various monitors & other factors we cannot guarantee that the color you see on your screen accurately portrays the true color of the product. 
There may be slight variations on how different digital screens may display our images.

Should you require additional photos of any product, please don't hesitate to reach out to support. 

We will always help when we can!

Pitchers and kettles are not dishwasher or stovetop safe. Please avoid getting water on the wooden parts.

Also, please note that with use there comes natural wear and tear. However, you can extend your product’s durability by following the steps listed below:

To clean your product, use warm water and a small amount of dish soap, and air dry or wipe with a towel. It is recommended that you rinse and wipe the item dry after every use.


STTOKE cups are double-walled and are not suitable for the extreme drying heat generated by dishwashers. We recommend handwashing your STTOKE cups after use.


Origami Drippers are made using high-density porcelain clay fired at 1300ºC for 12 hours and are very durable and have heat-bearing properties. However, the wooden dripper holders are not dishwasher safe and should avoid prolonged contact with water. Resin (AS) Dripper is made with food safe thermal-resistant materials and is dishwasher safe.


April Brewers, April saucer and cup set are made using ceramic clay and are dishwasher safe.


Scales, manual grinders and dripper stands are not water safe and should not be washed or submerged in water. Please use a slightly moist microfiber to remove any stains on dripper stands and scales. Please use a cleaning brush (provided with product) or a micro tip of a vacuum cleaner to remove grinds. Please do not detach grinder parts for cleaning by yourself without prior written acknowledgement from Slow Pour Supply or Timemore.

Timemore carafes, cups, servers, French presses are diswasher safe products.

AUTOTAMPERS - all parts of the kilo' Autotamper are not dishwasher safe. Tamping base can be magnetically removed and wiped down. Submerging tamper base in water will result in moisture build up between parts. Water or moister found inside the Autotamper will automatically void the warranty for the kilo' Autotamper.

WPM Tamping Mats are diswasher safe

Warranty Policy

All pitchers come with a one month guarantee from the day of delivery. If an issue do occur (i.e. handle detach from body), we will provide a replacement. Simply send back your pitcher with all parts and the original packaging, as well as a copy of the printed receipt for exchange.

We will not provide exchange for pitcher due to scratches or dented from use.

We will not be able to provide replacement or exchange for any used products outside of our defect policy.

We offer 12 months limited parts and labor or manufacturer's replacement (Manufacturer's approval needed) on all Timemore products.

Please do not attempt to repair your own grinder, or take the grinder apart for cleaning without first notifying Slow Pour Supply, since this action will void the warranty. Please contact us for any issues regarding repair and functionality. Email us at for a prompt reply. We are here to help.

We provide 18 months of limited warranty on parts and labor. Please see this page for kilo' warranty service information

We provide repairs as well as purchasing of original spare parts. Please visit Niche Zero Warranty Policy page for more information.