Career

We are looking for an Customer Service and Shipping Specialist to join our team! The Administrative and Shipping Specialist is responsible for working directly with our retail customers and wholesale partners as the point of contact to answer customer questions and offer solutions. This position will also assist the shipping team to retrieve items based on invoices or shipping lists, verifying the amount or type of items, properly labeling and sorting items, and safely packaging them for shipment.

As part of this process, you will assist with maintaining the accuracy of our shipment database, exchanges, returns, picking, packing, and shipping with attention to details. Enjoying coffee will help in the process of this position.

The schedule for this part time position will be for the morning shift at 3 days a week and 4 hours a day, with the ability to add additional hours as business needs increase. 

Centered on a diverse community of coffee professionals and enthusiasts with a shared passion for specialty coffee, our team at Slow Pour Supply® is committed to sparking creativity and forging lifelong connections. We believe specialty coffee is a preparation process and we thrive to bring this belief to our customers through our portfolio of carefully curated products. Through supporting events and competitions we empower baristas everywhere to celebrate their diversity and leverage their uniqueness as a source of strength on the path to success.

The Customer Service/ Shipping & Receiving Specialist works collaboratively with the warehouse team to provide customer service to our customers and freight carriers, and ensure shipments arrive safely and on-time. This role helps Slow Pour achieve its mission by supporting the growth of local coffee communities across the region. This position reports to the Logistic Specialist in our team.

Customer Service Support (40%)

• Serve as first friendly contact point for customer service support with our retail and wholesale clients.
• Provide helpful information, respond to complaints, answer product questions, offer solutions, guide them through the ordering process, create orders, and invoice orders in a timely fashion
• Make adjustments to any open orders as needed, such as cancellations, updating products on orders, or holding fulfillment.
• Provide proactive customer outreach, such as, collecting, analyzing customer feedback, and reviews.
• Utilize and operate the shipping, ordering, and email systems.
• Making notes for clients files as needed for reference purposes.
• Daily and rapid responses to chat, emails, and inquiries.
• Acknowledge drop-ship orders properly and accurately.
• Invoice drop-ship orders weekly
• Follow company policies to process returns, exchanges, and refund requests
• Performs other job responsibilities as assigned.

Shipping/Receiving Management (60%)

• Package, seal, and label products carefully for safe shipping to avoid any breakage by following proper safety procedures.
• Examine contents and compare with records, such as manifests, invoices, or orders, to verify accuracy of incoming or outgoing shipments.
• Maintain drop-ship partner’s high-quality standards for all fulfillments
• Prepare documents, such as work orders, bills of lading, and shipping orders to route materials.
• Determine best shipping method for materials, using knowledge of shipping procedures, routes, and rates.
• Maintain database of shipments to ensure that customer orders are updated and that appropriate documents are provided.
• Restocking, receiving, and counting inventory.
• Monitor shipping supplies inventory and communicate ordering needs to ensure timely order processing.
• Use moving equipment like pallet jacks to safely and efficiently move inventory around the warehouse facility.
• Ensure delivery schedule is maintained and promptly alert Owner or Logistics Coordinator if a delay occurs or is likely.
• Follow safety and equipment procedures to maintain a safe and a tidy warehouse.
• Wear the proper safety equipment when performing warehouse specific duties.

Competencies:

• Time Management: Punctuality is a MUST, Clocking in and out on time.
• Excellent communication and interpersonal skills, both verbal and written
• Ability to work as part of a team and contribute to a safe and healthy working environment
• Must have iOS & Customer Service Platform Experience
• Bilingual in Spanish is a plus
• Ability to stand for several hours
• Ability to lift items, no more than 40 lbs.
• Ability to balance multiple tasks at a time while staying organized
• Demonstrate time management skills
• Product supply understanding
• Comfortable talking and communicating with external vendors to resolve issues
• Ability to investigate and find the root cause of issues and follow through with corrective actions
• High attention to detail (Accurate Data Entry)

Candidate Should Possess:

• A love for coffee!
• Previous Customer Service and/or Hospitality experience a plus.
• Previous Shipping and/or Inventory Management experience a plus.
• Forklift Certification is a plus.

What We Offer:

We understand that our people are the most important factor to our success. As a result, we value and invest in our people through:

• An Inclusive and Creative Culture
• For full time positions: PTO accrual begins immediately - earn up to 14 PTO days per year
• Other Team and Company benefits include team events, company discount, corporate membership benefits

Slow Pour Supply is a safe space and an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.