To Our Cherished Slow Pour Customers,
We have recently made a very uneasy decision and we want to communicate to you fully. We hope you understand.
For the first time in our company's history, we have decided to raise our prices. This was not an easy decision for us to make, but changes in a few key factors recently have left us with little choice. Chief among those factors are the cost of international shipping and increase in cost of production. We have traditionally relied on shipping via ocean freight to receive our products. The cost of ocean freight has gone up dramatically this last year with less schedule availabilities, and delays at US ports have meant longer delivery times both for us and you. In an attempt to minimize these delivery times and avoid the spike in shipping costs, we switched to air freight. Unfortunately, the cost of airfreight has also skyrocketed in the past 6 months.
The costs of raw materials have also increased, triggering increase in general cost of production. With both of these factors in place, it's become evident to us that in order to run our business and our operations in a responsible manner, raising our prices is eventually inevitable.
To ease with this transition, we will start implementing dual pricing model for the next 4 weeks. If you are able to pay our new prices, we would greatly appreciate it. However, you will also have the option to continue paying our former prices during this period by taking advantage of our current pricing. Again, this has not been an easy decision for us to make, but we appreciate your understanding.
We thank you for your continuously support our business. Should you have any further questions about our new pricing, please feel free to reach out to us. We are always happy to answer any questions.
Slow Pour Supply