Shipping & Returns — Slow Pour Retail Portal

Shipping Time

As soon as an order is placed through the Slow Pour Supply portal, our small team processes it promptly to get it to you as quickly as possible.

• All ground and international orders ship from our Houston location within 1–3 business days of order placement (unless otherwise noted on the website), via USPS, FedEx, or UPS.
• Expedited shipments (2-day or 3-day select) must be placed by 9:00 AM Central Time to be processed the same business day. Orders placed after 9:00 AM CT, or on a holiday or weekend, will ship the next business day.
• US federal holidays do not count toward the shipping timeframe — please take this into account when ordering.

International Shipments

The estimated delivery times below are carrier commitments. Slow Pour Supply is not responsible for third-party carrier shipment delays.

• USPS First Class International (not insured): generally 7–21 days, though USPS does not guarantee delivery dates. Mail may travel by ground, air, or a combination. In some cases, delivery can take up to 6 weeks.
• USPS Priority Mail International (insured by carrier): on average 6–10 business days (varies by origin and destination). Includes $200 merchandise insurance, or $100 for nonnegotiable documents; additional insurance can be purchased.
• UPS Worldwide Saver (insured by carrier): next business day to Canada and for documents to Mexico; second business day to Europe and Latin America; two to three business days to Asia.

Destinations

We ship to the countries listed on our checkout form.

Out of Stock

If an item is out of stock, it will be indicated on the product page.

Backorders

If you would like to place a backorder for an out-of-stock item, please email us and we'll walk you through the process. There is no surcharge for this service.

Urgent Orders

If you need an item urgently, email us at support@slowpoursupply.co with the subject line "Urgent Order," and we will help expedite the shipment if possible. A surcharge applies, in addition to the shipping cost. Except for orders shipped via UPS 2nd Day or faster, we cannot guarantee an exact delivery date; please rely on carrier tracking.

Returns — Domestic Orders

Before You Return

• Please inspect your items prior to use. We cannot issue refunds for used items.
• Final sale items (not returnable): filters, water minerals, coffee beans, and drinkware are final sale and cannot be returned, as a safety and hygiene precaution.

Return Window & Restocking Fee

• Returns are accepted within 14 days of delivery, at the customer's cost. Please check your items immediately upon receipt.
• Due to our high inventory turnover, a return whose inbound shipment is processed (by RMA or tracking-link timestamp) after the 14-day window will be subject to a 15% restocking fee, to offset the additional labor required for inventory recount and system adjustments. We will not accept any returns beyond 30 days of delivery, and no refunds will be issued.

RMA Labels (Required)

• Customers must use the provided RMA return label for all returns. Items returned without an assigned RMA label will not be accepted.
• RMA labels must be requested within 14 days of delivery and used within 7 days of being issued.
• The RMA label is provided for your convenience; however, customers remain responsible for the cost of all return shipments.

Condition Requirements

• Only unused items with all original packaging will be accepted.
• Any missing packaging or signs of wear and tear will void the credit policy; such items will not be credited, even if returned.

Packaging to Return Your Items

• Please do not use plastic bag mailers to return any items — use mailer boxes. Items arriving in plastic mailers will not be protected under our full return/exchange policy.
• All return items must be packaged properly to avoid breakage. Customers are responsible for the cost of any breakage resulting from insufficient packaging.

Final Decision

Slow Pour Supply / Slow Pour Commerce reserve the right to make the final decision regarding the refund process for all returned products.

International Orders — Return Policy

• All international sales are final. Returns are not accepted for any orders shipped via international shipping services.
• Customers are responsible for all customs duties, taxes, and fees incurred on international orders.

Uninsured Carrier Services

Slow Pour Supply is not able to process refunds for any lost parcels shipped via USPS First Class Mail, Media Mail, or First Class Mail International services.

Credit Policy

Credit will be issued after returned items are inspected and confirmed to be unused and in perfect, resellable condition.

Conditions Eligible for a Refund

An item may be returned for a refund under the following conditions:

1. The wrong item was shipped.
2. A physical fault is found in the unused product and is reported within 10 days of receipt. (Damage resulting from normal wear and tear through use is not eligible for a refund.)
3. An item is found to be out of stock after the order was placed — a refund will be issued to the customer.

Incorrect Address / Unable to Deliver

If an item is returned to us due to an incorrect address, a missing apartment/unit number, or a missed pickup at the recipient's post office, the customer is responsible for the cost of re-delivery.

Damaged During Shipping

Responsibility

Slow Pour Supply ships items via third-party carriers (FedEx/UPS/USPS) in heavy-duty mailing boxes. Please examine your items upon receipt for any discrepancies and report signs of damage as soon as possible. Please save all original shipping cartons, shipping labels, and packaging materials for carrier inspection.

Claims for Damaged Goods

Claims for damage occurring during shipping should be made to your carrier. Slow Pour Supply can provide digital receipts as proof of cost to assist with the claim.

Alignment & Quality

• All ceramic products are checked for quality and any signs of damage prior to shipping.
• All stainless-steel products are individually checked for damage before shipping.
• All products are certified unused.

Product Colors

Product colors may appear slightly different from the photos shown on our website. Every monitor and mobile display has a different capability to render color, and individuals perceive color differently. Lighting conditions when a photo was taken can also affect the image's color.

Products with a shimmering coating may also appear different under different lighting setups, including fluorescent light versus a warmer-shade bulb.

Contact Us

We'd love to hear from you. If an item needs to be returned, please reach out as soon as possible at support@slowpoursupply.co.