Your satisfaction is our priority. Please do not hesitate to contact us, so we can help resolve any issues regarding your orders.
We accept all major credit cards. For wholesale accounts; Quickbooks and Paypal are offered as our payment options.
We ship to U.S. and Canada. We do not ship internationally at this point.
2.2 Shipping time
All orders are shipped within 24-48 business hours after the order is placed, using USPS or Fedex to continental U.S. from our Houston location. For international orders, we ship Fedex and offer various options at checkout. Please expect delivery at least between 5-7 days for parcels shipped with USPS priority mail (1-3 days) due to processing and distance.
2.3 Out of stock
If an item is out of stock it will be indicated on the product page.
2.4 Back Order
If you are interested in placing a back order for an out of stock item, please email us so we can walk you through the process. There will be no surcharge for this service.
2.5 Urgent Orders
If you need an item urgently, please send us an email firstname.lastname@example.org with the title “Urgent order” and we will assist you with expediting the shipment if possible. There might be a surcharge for this service and shipping process.
3.1 Return Process
We'd love to hear from you, and if an item needs to be returned, please reach out to us ASAP. Feel free to contact us at email@example.com.
Return are accepted within 7 days after delivery. Only unused item with all original packaging will be accepted. We will issue a shipping label for you for your convenience, however, customers are responsible for the cost of all return shipments.
Returned items must be unused and in original packaging. Any signs of wear and tear will void the credit policy and items will not be credited.
3.2 Credit Policy
Credit will be issued after returned items are inspected and are found to be in unused and perfect condition.
3.3 Incorrect address/ unable to deliver
If an item is returned to us due to incorrect address, missing apartment number, or returned due to no pick up at the recipient’s post office, customers will be responsible for the cost incurred for redelivery.
4. DAMAGED DURING SHIPPING PROCESS
SLOW POUR SUPPLY ship items in heavy weight mailing boxes. Please examine your items upon receipt for any discrepancies, and report asap when signs of damage are observed. Please save all original shipping cartons with shipping labels and all packaging materials for carrier inspection.
4.2 Claims for damaged goods
Claims for damage during shipping process should be made to your carrier. SLOW POUR SUPPLY will be able to provide digital receipts for proof of cost.
5. ALIGNMENT AND QUALITY
5.1 Alignment QC
All items shipped out from SLOW POUR SUPPLY have been QC and checked for alignments. Alignment tolerance is 0-2mm. We do not ship any items that fall outside of this alignment target.
Please check your items prior to usage. Refunds cannot be issued for used items.
5.2 Conditions eligible for refund
Under the following conditions that items can be refunded and/or returned:
1/ Wrong item was shipped
2/ Physical fault in product and reported within 7 days in unused condition
3/ Item was out of stock
However, customers will be responsible for the shipping costs incurred during the process.
We respect your privacy. Data collected will not be shared with third parties.